Here are our recommendations on how to upload your photos and complete KYC successfully:
- We recommend using a mobile instead of PC, and please try using the “Take Picture” button and allow the use of your camera to get your selfie. Uploading an existing photo seems to be causing issues for some users currently.
- Make sure that you are submitting your selfie against a plain wall and make sure you’re holding the paper that says permission, as well as your ID.
- The paper and your ID should not cover your face.
- Please, also make sure to upload a photo in JPEG format at least 900px ×600px. Images should be clear and visible.
Image quality requirements:
- Good lighting
Good lighting helps to achieve better OCR results. If the image is too dark or too bright, the document might not be processed successfully.
- Avoid reflections
Glares and reflections interfere with processing and reduce data extraction accuracy. We recommend not to use the flash of your mobile device when capturing document images.
- Focus and sharpness
Make sure the image is clear and there are no blurred areas.
The tilt angle of the document should not exceed 10 degrees in any direction (horizontal or vertical).
- Margins (too small)
Make sure there is minimal space around the document. It is recommended that the document takes up 70-80% of the image.
- Margins (too big)
Make sure the space around the document does not take up more than 20-30% of the image. It is recommended that the document takes up 70-80% of the image.
The document should be in clear contrast to the background. A light-colored document on a light background, as well as a dark-colored document on a dark background, might not be recognized.
- Resolution of the image
To achieve a good quality of recognition of identification documents, we recommend that you provide images captured by a camera with a resolution of at least Full HD (1920×1080) and autofocus.
- Extraneous objects
Make sure your hands or other objects do not cover document data.
If you followed all our recommendations and the verification is still unsuccessful, please, contact us and attach your photos.