In nearly all of these cases, it is the result of one of these two reasons:
1. You did not send any ASK to the wallet specified on the Shop & Earn checkout page.
2. You sent an incorrect amount. For instance, you sent 27 ASK when 27,000 ASK was the price for the item.
Prior to reaching out, please check to make sure the right amount of ASK was sent to the wallet specified.